RETURN METHOD

Please submit your return request via email. Include your order number and the reason for the return. It is advisable to attach photos or videos as evidence to facilitate a quicker product exchange or refund.

We will respond to your return request within 24 hours.

We will send you the return address if your return complies with our return policy.

Method of return: Courier

After shipping the product back to our return address, please send us the tracking number of the shipment.

If you paid via PayPal, the refund will be sent to your PayPal account within 3 business days. If you paid by credit card or debit card, the refund will be processed by your issuing bank within 7 business days after we receive the returned goods or cancellation request. For further inquiries, please contact your issuing bank.

Please Note:

 

If the return is due to the buyer’s reasons, the buyer is responsible for the shipping costs of the return or exchange. The specific cost will depend on the courier company selected.

If the return is due to the seller’s fault, such as receiving damaged or incorrect items, the consumer will not be responsible for the shipping costs associated with the return or exchange.

 

RETURN SHIPPING COSTS

Buyer-paid return shipping: If the return is due to the buyer’s reasons, the buyer is responsible for the shipping costs of the return or exchange. The specific cost will depend on the courier company selected.

Seller-paid return shipping: If the return is due to the seller’s fault, such as receiving damaged or incorrect items, the consumer will not be responsible for the shipping costs associated with the return or exchange.

 

REFUNDS TIME

Once we receive and inspect the returned item, if it meets the return conditions, we will process your refund as follows:

 

Refund Method: Refunds will be issued to the original payment method.

Processing Time:

If you paid via PayPal, the refund will be sent to your PayPal account within 3 business days.

If you paid by credit card or debit card, the refund will be processed by your issuing bank within 7 business days after we receive the returned goods or cancellation request. For further inquiries, please contact your issuing bank.

If you haven’t received a refund yet, please check your bank account again.

 

Refund Confirmation: You will receive a refund confirmation email.

 

RETURN ADDRESS

Please contact support@armlis.com to get the return address. (Please do not return your items without getting return confirmation via email from support@armlis.com).